Refund policy

  • Return and Refund Policy

    We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

    To qualify, the item must be unused, in the same condition in which it was received, and returned with its original packaging and proof of purchase.

    To request a return, email saksupply2llc@gmail.com. If the return is approved, we will provide return instructions and the correct return address. Do not send an item to our business address or to the original sender without authorization. Returns sent without prior approval may not be accepted.

    Return shipping

    Customers are responsible for return-shipping costs when returning an unwanted or incorrectly ordered item. Original shipping charges are nonrefundable.

    If an approved prepaid return label is provided, its cost may be deducted from the refund unless the product arrived damaged, defective or incorrect.

    Damaged, defective or incorrect orders

    Inspect your order when it arrives. Contact saksupply2llc@gmail.com promptly if an item is damaged, defective or incorrect. Include the order number and clear photographs of the item, packaging and shipping label so we can evaluate the issue.

    When the problem is verified, we will work with you on an appropriate replacement, return or refund at no additional return-shipping cost.

    Oversized products

    Returns of copper coolers and other oversized products require authorization before shipment. Items must be securely packaged in their original protective packaging. Customers are responsible for approved return-freight costs unless the product arrived damaged, defective or incorrect.

    Cancellations

    Cancellation requests must be submitted within 24 hours of purchase. We can approve a cancellation only when fulfillment or shipment has not started. Once processing has begun, cancellation cannot be guaranteed.

    Exceptions

    Custom, personalized, used, installed or altered products cannot be returned. We also cannot accept returns of personal-care products, hazardous materials, flammable liquids, gift cards or final-sale items. Contact us if you have questions about a particular product.

    Exchanges

    To exchange an eligible item, request a return. After the return is approved, place a separate order for the replacement product.

    Refunds

    We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

    If more than 15 business days have passed since we approved your refund, contact saksupply2llc@gmail.com.